Mobile Application Terms and Conditions
TERMS AND CONDITIONS FOR THE MOBILE APPLICATION
„InvitroZen”
Last Updated: January 19, 2026
1. INTRODUCTION
1.1 The information contained in this section, “Terms and Conditions” (hereinafter referred to as the “Terms”), governs the use of the mobile application InvitroZen (hereinafter referred to as the “Application”), which is intended to provide users and recipients of medical services with access to the medical services provided by Invitro Diagnostics SRL, as well as access to personal information generated in connection with the use of such services at the branches of Invitro Diagnostics SRL.
1.2 By installing, accessing, or using the Application, the user (hereinafter referred to as the “User”) fully accepts and agrees to these Terms and all associated policies, including the Privacy Policy, without limitation or reservation.
1.3 The Application is operated by Invitro Diagnostics SRL, a duly registered legal entity operating in accordance with the laws of the Republic of Moldova, with its registered office located at str. Nicolae Testemițanu 19/1, Chișinău, Republic of Moldova (hereinafter referred to as the “Operator”).
1.4 To ensure proper functioning of the Application, the following minimum technical specifications are required for the User’s device:
- iOS operating system, version 15.0 or later;
- Android operating system, version 8.0 or later.
2. DEFINITIONS
2.1 Services – the full range of functionalities offered through the Application, including, but not limited to: storing personal data, maintaining medical history, booking medical appointments, making online payments, sending notifications regarding the results of medical investigations, accessing promotions, and other functionalities related to the medical services provided by Invitro Diagnostics SRL.
2.2 Medical Services – all medical services provided by Invitro Diagnostics SRL, including laboratory services, medical consultations, instrumental and specialized medical services provided at the company’s branches.
2.3 Personal Data – any information that can be used to directly or indirectly identify a User, or that can be associated with a User.
2.4 User – a natural person with full legal capacity, who, by continuing to use the Application and by providing, indicating, or entering identification data (including Personal Data), explicitly expresses the intention to benefit from medical services or to access information related to the provision of such services at Invitro Diagnostics SRL.
3. ACCEPTANCE OF TERMS
3.1 By using the Application, the User confirms and declares that:
a) they are at least 10 years of age; use of the Application by persons under 18 years of age shall occur with the consent and under the responsibility of their legal representatives;
b) they have read, understood, and fully accept these Terms;
c) they shall comply with all applicable laws and regulations of the Republic of Moldova regarding the use of digital applications and the receipt of medical services.
3.2 Consent to these Terms is a prerequisite for accessing the services offered through the Application.
4. SERVICES PROVIDED
4.1 The Application enables the User to benefit from the following services:
a) storing and managing personal and medical data in secure and encrypted information systems;
b) booking medical services online offered by Invitro Diagnostics SRL;
c) viewing medical history and previous visits;
d) accessing the results of laboratory investigations, as well as other medical services received by the User at the branches of Invitro Diagnostics SRL;
e) making online payments for medical services;
f) receiving notifications and information regarding appointments and other aspects related to medical services.
4.2 Access to certain features of the Application may require:
a) having a User account;
b) configuring certain permissions, including, but not limited to, consent to receive promotional notifications, and linking or unlinking accounts associated with family relationships.
5. ACCOUNT AND SECURITY
5.1 To use certain features of the Application, the User must create an account with accurate information, which may directly affect reference values in laboratory services and medical consultations. The Operator has the right to verify the accuracy of the information provided.
5.2 The User is responsible for maintaining the confidentiality of their account, password, and any other information that enables access to the account. The Operator shall not be liable for any loss or damage resulting from unauthorized access on the device where the Application is installed.
5.3 The Operator shall not be liable for any loss or damage arising from:
a) unauthorized use of the account caused by the User’s negligence;
b) the provision of account information to third parties by the User;
c) leaving the device or account unattended.
6. DATA PROTECTION AND PRIVACY
6.1 Data collected through the Application are processed in accordance with the Privacy Policy available within the Application and applicable laws of the Republic of Moldova.
6.2 The Operator collects and processes data for the purpose of providing Services, including, but not limited to, appointment scheduling, payments, notifications, and medical data management.
6.3 The Operator complies with data protection principles required under the laws of the Republic of Moldova and undertakes to ensure the security and confidentiality of such data.
6.4 By using the Application, the User provides explicit consent for the processing of their personal data for the functioning and use of the Application and its associated system.
7. PAYMENTS AND FINANCIAL TRANSACTIONS
7.1 The Application allows the User to carry out financial transactions for the purpose of paying for medical services provided through the Application.
7.2 All transactions are processed through third-party payment services, including, but not limited to, banking processors (such as Moldova Agroindbank), MIA, PAYNET, or other similar services.
7.3 The Operator does not guarantee the uninterrupted operation of third-party payment systems and shall not be liable for processing errors, delays, or losses resulting from the use of these services.
8. INTELLECTUAL PROPERTY AND COPYRIGHT
8.1 The content of the Application, including but not limited to source code, design, text, images, and data, is the exclusive property of the Operator or its licensors and is protected by law. The Operator reserves the right to take all necessary legal actions to protect its property.
8.2 Users are prohibited from copying, reproducing, distributing, modifying, or creating derivative works based on the content of the Application without the prior written consent of the Operator.
9. USER-GENERATED CONTENT
9.1 Users may enter additional data of a strictly medical nature, which contribute to the formation of the medical record (commonly referred to as the “Medical Card”), and such data may be used in the provision of medical services.
9.2 The User is responsible for the accuracy, completeness, and legality of the information they enter into the Application. In the event of entering incorrect or incomplete information, full responsibility lies with the User.
10. LIMITATION OF LIABILITY
10.1 The Application is provided to the User “as is” and “as available,” without any express or implied warranties regarding its operation.
10.2 The Operator does not guarantee:
a) error-free or uninterrupted operation of the Application;
b) unlimited availability of data;
c) the achievement of specific results or effects derived from the use of the Application.
10.3 The Operator shall not be liable for:
a) the operation, availability, or policies of third-party applications, including Google Play and Apple App Store;
b) data loss, synchronization errors, or unauthorized access to User data;
c) any damage or harm resulting from improper use of the Application.
10.4 The proper functioning and use of the Application may be influenced by network characteristics, personal device capabilities, or other conditions beyond the control of the Operator.
11. INTERACTION WITH GOOGLE PLAY AND APPLE APP STORE
11.1 The Application is made available to the User via the Google Play and Apple App Store platforms, whose terms and conditions of use are specific to each platform.
11.2 The Operator complies with the rules and guidelines of these platforms; however:
a) no guarantees are provided regarding the operation of the platforms;
b) the Operator cannot control policy changes, suspensions, or other actions taken by Google or Apple;
c) use of the Application through these platforms is subject to their specific policies, including security updates and technical requirements.
11.3 Google Play and Apple App Store are not parties to these Terms and shall not be liable to the User regarding the content or functionality of the Application.
12. AMENDMENTS TO THE TERMS
12.1 The Operator reserves the right to modify these Terms at any time without prior notice.
12.2 Amendments shall be published within the Application and shall become effective immediately upon publication, unless otherwise specified.
12.3 Continued use of the Application by the User after publication of the amendments constitutes express acceptance of such changes.
13. TERMINATION OF USE AND SUSPENSION OF ACCESS
13.1 The Operator reserves the right to temporarily suspend or permanently terminate the User’s access to the Application in the event of a breach of these Terms.
13.2 Intellectual property rights, liability limitations, and other obligations of the User and the Operator set forth in these Terms remain valid and enforceable even after termination of the use of the Application.
13.3 The User may unilaterally terminate the use of the Application. In such cases, all personal and medical data of the User shall be retained and processed by the Operator in accordance with applicable laws and legal requirements.
14. APPLICABLE LAW AND DISPUTE RESOLUTION
14.1 These Terms shall be governed, regulated, and interpreted in accordance with the laws of the Republic of Moldova in force at the time of accessing the Application.
14.2 Any disputes, claims, or disagreements arising from these Terms shall first be resolved amicably. If an amicable resolution is not possible, disputes shall be submitted to the competent courts of the Republic of Moldova, in accordance with applicable legal provisions.
15. AMENDMENTS TO TERMS AND CONDITIONS
15.1 The Operator reserves the right to modify the Terms and Conditions of use of the Application at any time without prior notice.
15.2 Amendments shall enter into force on the date of publication within the Application. Users are advised to periodically review the Terms and Conditions of use and any amendments thereto.
16. CONTACT INFORMATION
16.1 For any questions or clarifications regarding these Terms or the Privacy Policy, the User may contact the Operator using the following details:
Email: [email protected]
Address: str. Nicolae Testemițanu, 19/1, Chișinău, MD-2025, Republic of Moldova
16.2 The Operator undertakes to respond to User inquiries within a reasonable time in accordance with internal procedures and applicable law. Communication may be conducted through the contact details listed in section 16.1, with all responses provided via the same channels while ensuring the confidentiality of User data.
